Discounts for booking two or more courses
If you are booking two or more courses at the same time you will receive a discount of 10% off the second booking and 20% off the third and any subsequent courses.

Discounts for regular bookings
If your company plans to make regular bookings with us across the year we will be happy to agree a personalised discount structure. Please contact us for details.

Charities and academic institutions are eligible for larger discounts. Please contact us for details.

Overview

A one day programme which deals with:

• Food safety
• Food hygiene
• Legal compliance
• Best practice in the workplace

Workshop objectives

This programme will help participants:

• Understand the legal aspects of food hygiene
• Be aware of new working practices
• Avoid costly litigation and prosecution
  

Audience

All food handlers

Format

Learning is enhanced in the practical one day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

Learning is evaluated at the end of the day by means of a multiply choice test.

We recommend that the group be limited to 16 participants if maximum benefit is to be had from the day.

• 1 Introductions and course objectives
• 
  2 Bacteria and food poisoning
• Illness
• The danger zone-temperature control
• High risk foods
• Contamination and prevention
• Preparation
• Presenting food
• Food spoilage
• Preserving
• Deliveries and storage
• Personal hygiene
• 
  3 Cleaning
• Pests
• Premises and equipment
• Control/HACCP/ASC
• The legislation
• Penalties
• 
  4 Exam


• 5 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

A one day programme which deals with basic health and safety information in the workplace, legal compliance, staff awareness and practical safety procedures.

Workshop objectives

This programme will help participants:

• Understand the legal aspects of health and safely at work
• Understand emergency procedures
• Understand absolute duties for both the employer and the employee
• Improve their health and safety knowledge.

Audience

All staff but especially health and safety representatives/coordinators and team leaders.

Format

Learning is enhanced in the practical one day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

Learning is evaluated at the end of the day by means of a multiply choice test, thirty questions must be answered. The pass mark to gain the CIEH qualification is twenty out of thirty.

We recommend that the group be limited to 16 participants if maximum benefit is to be had from the day.

• 1 Introductions and course objectives
• 
  2 Health and safety at work
• Background
• Legislation
• Accident prevention
• RIDDOR
• Costs to industry
• H&S law poster
• Risk assessment
• 
  3 First aid
• PPE
• Video-The H&S Maze
• 
  4 Safety in the workplace
• Health, safety and welfare
• Work equipment
• Electricity
• Fire
• Safety signs
• 
  5 Occupational health
• Health hazards
• COSHH
• Video – Risky Business
• Ergonomics
• Workstation assessment
• Manual handling
• Noise pollution
• 
  6 CIEH test
• 
  7 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

This three day programme deals with food hygiene and food safety at a higher level, incorporating HACCP.

Workshop objectives

This programme will help participants:

• Understand the legal aspects of food hygiene
• Be aware of new working practices
• Avoid costly litigation and prosecution
• Provide cost effective solutions to the business

Audience

• Catering Supervisors and managers
• Chefs

Format

Learning is enhanced in the practical three day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

Learning is evaluated at the end of the three days by means of a multiply choice test.

We recommend that the group be limited to 16 participants if maximum benefit is to be had from the programme.

Day one - Modules 1 and 2

• 1 Introductions and course objectives
• 
  2 Food safety at work
• Definitions
• Hygiene in practice
• Benefits of high standards
• Costs of poor standards
• Increase of food poisoning
• Supervisory management/QAA
• Processes and activities
• HACCP
• HACCP practical exercise
• Legislation
• EHO
• Due diligence
• Prosecutions and fines
• Video
• 
  3 Potential hazards
• Non bacterial
• Chemical
• Metal
• Natural
• Bacteriology
• Spores
• Toxins
• Spoilage
• Multiplication and binary fission conditions
• 
  4 Recap and homework

Day 2 - Module 3 and 4

• 5 Bacterial food poisoning
• Food poisoning
• Food borne disease
• Common types
• MRSA
• Aerobes
• Anaerobic
• Video- Life of Grime
• What to do if food poisoning occurs
• Mycotoxins
• Enzymes
• Unfit food
• Contamination and prevention
• Cleaning schedules
• Pest control
• Temperature control
• Training
• Personal hygiene checks
• Monitoring/visual
• Organoleptic assessment
• Self assessment exercise
• Food preservation
• Pasteurisation
• Video - Restaurants from Hell
• Healthy carriers
• Exclusion of food handlers - fitness to work guidance
• Reporting illnesses

Day 3 - Module 5 and 6

• 6 Design and Construction
• Equipment
• Materials
• Floors
• Quiz
• Storage areas
• Video – Royal Society for The Promotion of Health
• Top ten hazards of poor storage
• Use by dates
• COSHH
• Using energy
• Self assessment
• Video – pests on the menu
• Rodenticides
• Summarising supervisory management
• Prevention
• Due diligence
• Documentation
• Past test papers
• Group work


• 7 Exam – multiple choice paper


• 8 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

A one day programme which deals with:

• DSE/VDU legal requirements in the workplace
• Workstation assessment
• Ergonomics, posture and work related illnesses

Workshop objectives

This programme will help participants:

• Understand the legal aspect and insure legal compliance
• Have a raised awareness in the use of DSE and workstations
• Understand contributing ill health problems associated with non-compliance.
  

Audience

Any DSE ‘user’ but specifically team leaders or those assessing workstations.

Format

Learning is enhanced in the practical one day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

Learning is evaluated at the end of the day by means of a practical assessment.

We recommend that the group be limited to 10 participants because of the practical assessment.

• 1 Introductions and course objectives
• 
  2 Legal aspects
• HASAWA 1974
• Personal responsibilities
• Enforcement
• Power of the HSE
• MHSWR 1992/1999
• The ‘Six Pack’
• The Workplace (Health, Safety and Welfare) Regulations 1992
• Health and Safety (Display Screen Equipment) Regulations 1992
• Quiz
• DSE Regulations 1-7 defined
• Video
• 
  3 Employee entitlements:
• Eyesight tests
• Breaks
• 
  4 Health issues:
• Ergonomics
• WRULD’s
• Stress
• Quiz
• 
  5 Practical workstation assessment:
• Minimum requirements
• Documentation
• Benefits
• CD ROM process
• Homeworkers
• Laptops
• 
  6 Workplace assessment strategy
• 
  7 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

A half day programme which deals with:

• Fire Safety in the workplace
• Prevention
• Procedures
• Evacuation
• Legislation

Workshop objectives

This programme will help participants:

• Have raised awareness of fire safety in the workplace
• Understand the legal aspects of fire safety

Audience

All staff, especially fire wardens.

Format

Learning is enhanced in the practical half day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

A practical demonstration and delegate practice can be organised by prior arrangement (additional time required).

We recommend that the group be limited to 16 participants but less if a practical demonstration and delegate practice is required.

• 1 Introductions and course objectives
• 
  2 The fire triangle
• The properties of fire
• Identifying hazards
• 
  3 The role of the fire warden
• Fire drills
• Fire signs
• Assembly areas
• 
  4 Legislation
• 
  5 Evacuation procedures
• What to do in the event of a fire
• 
  6 Scenarios at the workplace
• 
  7 Equipment
• Fire fighting equipment
• Maintaining equipment
• 
  8 Practical demonstration(if pre arranged)
• 
  9 Video
• 
  10 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

This half day programme covers:

• Legal aspects of manual handling
• Back care
• Risk assessment
• The correct manual handling techniques

Workshop objectives

This programme will help participants:

• Understand the legal aspects of manual handling
• Provide delegates with back care facts
• Understand the importance of risk assessment
• Understand the correct lifting techniques to help avoid injury
• With improved back care and general wellbeing at work

Audience

All staff that either lift, carry, push or pull in the workplace, whatever their area of work. Risk assessors should take the formal route and sit the CIEH test at the end of the day.

Format

Learning is enhanced in the practical half day workshop by using small team discussions, case studies, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

CIEH accreditation can be obtained by sitting a test at the end of the session.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the programme.

• 1 Introductions and course objectives
• 
  2 Definition of manual handling
• Manual handling statistics
• Legal aspects
• 
  3 Musculoskeletal problems
• Back care and wellbeing
• 
  4 Risk assessment
• Workplace scenarios
• 
  5 The correct stance
• Quiz
• 
  6 Video
• 
  7 HSE Guidelines and advice
• 
  8 Optional CIEH test
• 
  9 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

A one day programme covering risk assessment in the workplace, principles and good practice.

Workshop objectives

This programme will help participants:

• Understand the legal aspects of risk assessment
• Have gain practical experience of assessing risks at work
• Clearly understand the five steps to risk assessment
• Be fully aware of how to spot and prevent hazards and risks at work
• Determine the risk and complete the relevant risk assessment documentation.

Audience

• Assessors
• Managers
• Supervisors
• Team leaders

Format

Learning is enhanced in the practical one day workshop by using small team discussions, video and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the programme.

• 1 Introductions and course objectives
• 
  2 Overview of legislation
• HASAWA 1974
• MHSAW 1992
• MHSAW 1999
• 
  3 Key concepts-CIEH
• Hazard
• Risk
• Control
• Record, review and monitor
• 
  4 Group CIEH exercise
• 
  5 Five steps to risk assessment
• HSE information on carrying out risk assessment
• Video
• 
  6 Documenting risk assessment
• Matrix
• DIY Record
• 
  7 Health and safety audit checklist
• Monitoring
• Five steps to managing safely
• 
  8 Exercise – accident investigating
• 
  9 Video
• 
  10 Practical
• Preparing personal risk assessments for work
• 
  11 Conclusion
• Workshop review/discussion
• Close

© Eureka HR Solutions and speaker

Overview

This two day course has been developed for managers and leaders of today and the future. Leaders need to develop the skills that are necessary to lead people effectively in order to maximize both individual and business performance in competitive times. The skills of leadership are evolving and the rapid and continuous rate of change is having a fundamental effect on leadership. Traditional leadership no longer meets peoples’ expectation. Just as the world is changing so is the nature of leadership. Based on sound people management principles this course will enable you to bring the best out of the people you manage.

Training objectives

This programme will help participants:

• Understand more clearly what makes an effective leader at work
• Develop the ability to recognise these actions when they occur and in what situations they should be used
• Understand how important it is to motivate people at work and the actions that should be taken to achieve this
• Identify the principles of building effective teams
• Manage in a environment of continual change - including strategies for dealing with resistance to change
• Use the principles of effective communication to enhance team and individual performance

Audience

• Managers and leaders at all levels in the organisation will benefit from attending this course.
  

Format

A range of self-assessment profiles will be used to facilitate learning. Delegates are encouraged to keep action logs and discuss these with their manager to ensure any key development areas are incorporated into their development plans. Memory jogger cards are completed at the end of the course and posted back to the delegates in three months. This provides delegates with a reminder of what they committed to do in their action plans. Delegates are also required to reflect with their managers/mentors on their effectiveness, using a pre-course questionnaire, prior to attending the course. The same questionnaire is used to measure improved performance back at work after completing the programme.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

Day One

• 1 Introductions and course objectives
• 
  2 The challenge of leadership
• The learning leader
• Leadership styles – assessing your own style
  
• A Summary of management and leadership
  
• The leader of tomorrow
• 
  
• 
  3 Performance management and developing individuals
• Employee development planning process
• Performance management
• Setting SMART performance target
• Giving and receiving feedback
• Constructive reprimands
• Video case study
• 
  4 Managing change
• Exercise – how we see change
• Behaviours of effective change leaders
• The Change continuum
• Vision – the key to successful change
• Best practice for managing change
• The stages of change
• The predictable process of change
• Reframing resistance
• Questionnaire - Change Leadership Audit
  
• 
  
• 5 Communication
• Communications principles
• Impact of verbal and non verbal communication
• Tips for successful communications
• Key success factors for effective communications
• Communication maps
• 
  

Day Two

• 6 The principles of motivating staff
• Questionnaire - What motivates us?
• Motivation by: development, challenging, recognition, making people feel
  valued, job context.
• Motivation in a climate of low morale
• Managing motivation
• Dealing with demotivation
• The Theory behind the practice – human needs and work
  motivation
• Motivation and performance
• 
  
• 7 Coaching
• Developing a coaching culture
• Skills involved in coaching
• Opportunities to coach
• 8 Delegation
• Questionnaire - Are you good at delegation?
• The delegation process
  
• Benefits of delegation
  
• Delegation v directing
  
• Overcoming reluctance to delegation
  
• Do’s & don’ts
• 9 Effective team building
• What makes a good team?
• Building team performance
  
• Stages of team development
  
• Situational leadership and team development stages
  
• Poor team working – most common symptoms
  
• Effective team working
  
• Practical exercise – group exercise consolidating the
  practicalities and principles of managing people effectively.
• 8 Conclusion
• Workshop review/discussion
• Preparation of action plans for building on the skills learnt
• Close

© Eureka HR Solutions and speaker

Overview

Managing is about people skills. Not just to get others to do things willingly and well - but to encourage them and grow their enthusiasm, confidence and commitment. A few naturally have the charisma of born leaders, but most managers need to learn how to lead. They need help to recognise what makes people tick and to develop behaviours that will get the very best out of each member of their team. This two day programme is designed for supervisors and team leaders. It is a foundation level course which teaches team leaders how to maintain team members’ self-esteem, achieve consensus, and encourage others to commit themselves to common goals.

Training objectives

This programme will help participants:

• Understand the role of first line management
• Get it right with people - build trust and mutual respect
• Visualise success - to make it happen
• Delegate - not try to do it all, but empower others to do things for themselves
• Handle discipline effectively - set and maintain standards
• Manage negative reaction to change
• Motivate people to do things willingly and well
  

Audience

• Newly appointed supervisors and team leaders, those about to be promoted to that role, or experience supervisors who would benefit from refresher training.

Format

A range of self-assessment profiles will be used to facilitate learning. Delegates are encouraged to keep action logs and discuss these with their manager to ensure any key development areas are incorporated into their development plans. Memory jogger cards are completed at the end of the course and posted back to the delegates in three months. This provides delegates with a reminder of what they committed to do in their action plans. Delegates are also required to reflect with their managers/mentors on their effectiveness, using a pre-course questionnaire, prior to attending the course. The same questionnaire is used to measure improved performance back at work after completing the programme. Delegates are also required to complete a work based assignment designed to maximise delegates’ learning and growth through greater exposure and opportunities on the job.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

Day One

• 1 Introductions and course objectives
• 
  2 The Learning environment
• Learning styles questionnaire
• Creating the right learning environment for you and your team
• 
  
• 
  3 What do managers do?
• The role and responsibilities of first-line management
• Predicaments and pitfalls
• Identifying incorrect approaches to management
• Recognising behaviours which alienate team members
• The skills and attributes of a good manager
• T – P Leadership Questionnaire
• 
  4 Getting it right with people
• Interpersonal skills which achieve positive results
• Communication skills
• 
  
• 5 Creating success by seeing it first
• 
  
• 
  
• 6 DIY …. Or delegate?
• The necessity and nature of delegation
• The process of successful delegation
• 
  
• 
  
• 7 Manager as coach
• Coaching styles
• Progress through improved performance
• 
  

Day Two

• 8 Discipline
• From acceptable to unacceptable – the need to discipline
• Understanding the principles of discipline
• The disciplinary process
• 
  
• 9 Finding acceptance and building commitment
• Identifying reactions to change
• How to manage change well, gaining commitment and ownership
• 10 Motivation
• What motivates people at work
• Ways of motivating team members
• 11 Problem solving and handling conflict
• Conflict: good or bad?
• Types of conflict
• Conflict handling guidelines
• Practical exercise in conflict handling styles
• 8 Conclusion
• Workshop review/discussion
• Preparation of action plans for building on the skills learnt
• Close

© Eureka HR Solutions and speaker

Overview

An essential workshop for managers and leaders on how to deal with delicate issues in the workplace, sensitively and effectively yet in full compliance with employment law.

Personality clashes, poor appearance, bullying, harassment, stress and even alcohol or drug abuse are just some of the issues that managers in any organisation may have to face in the course of their work. This workshop shows how to deal with these private and potentially difficult situations in an appropriate and lawful manner. The programme will spell out the key employment law issues and will provide practical guidance on how to deal with these situations in a constructive manner whilst protecting the interests of the organisation and the dignity of those involved.

Training objectives

This workshop will give participants:

• An understanding of the legal requirements relating to sensitive issues at work
• Clear, practical advice and guidance on managing sensitive issues
• Strategies for handling difficult situations whilst protecting the dignity of those involved
  

Audience

• This is a highly participative one-day workshop, designed for those at all levels who have responsibility for people and teams.

Format

This highly practical one-day workshop allows plenty of time for group discussion and will draw on current case law and pertinent case studies to facilitate learning.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

Special features

We strongly recommend that your organisation’s policies and procedures are incorporated into the workshop, to help ensure that participants fully appreciate the relevance of what is being taught.

• 1 Introduction and workshop objectives
• 
  2 Managing sensitive issues
• What makes an issue sensitive?
• Skills for dealing with sensitive issues effectively
• 
  
• 
  3 The legal background
• Statutory employment rights
• Common law rights
• Unfair dismissal
• Constructive dismissal
• Wrongful dismissal
• Employment Tribunals
• Remedies and compensation
• 
  4 Discrimination law
• Sex and sexual orientation discrimination
• Race and religious discrimination
• Disability discrimination
• Age discrimination
• Direct discrimination
• Indirect discrimination
• Victimisation
• Bullying and harassment
• How to prevent and handle complaints
• Practical exercise
  
• 
  
• 5 Health issues
• Personal hygiene and appearance
• Managing mental illness – including stress
• Alcohol and drugs
• HIV / AIDS
• Case studies
• 
  
• 
  
• 6 Managerial issues
• What you should know about giving references
• How to deal with an employee who has been charged with a criminal offence
• Dealing with bereavement
• Dealing with personality clashes
• Case studies
  

• 7 Conclusion
• Workshop review/discussion
• Employment law surgery – an opportunity for you to ask our tutor advice on any of your employment issues
• Close

© Eureka HR Solutions and speaker

Overview

In many surveys “giving presentations” or “public speaking” often tops the list of fears that people have. Even skilled and experienced presenters often admit to feeling nervous before a presentation. So with this in mind, this course aims to develop both your skill and your confidence as a presenter.

You will learn how to prepare, structure and deliver great presentations. In particular this course will focus on how to present yourself for maximum impact, manage your state and engage your audience.

Training objectives

This programme will help participants:

• Be able to prepare and structure a presentation for maximum impact
• Design and use visual aids to enhance your presentation
• Deliver a presentation effectively
• Build your confidence in giving presentationsE
• Engage and involve your audience successfully
• Develop successful strategies to manage difficult situations and people
• Have developed a specific action plan to build your skills and confidence back in the workplace.
  

Audience

• This course is suitable for anyone who is involved in giving informal or formal talks or presentations. It is of particular benefit to those who have little experience of presenting and who lack confidence in doing so. It will also benefit the more experienced presenter who wishes to learn more about structuring and delivering presentations or who wishes to build their confidence as a speaker.

Format

This is a highly participative, practical and supportive course. Delegates will work in small groups throughout the course to apply the learning to a real presentation. On the second day, delegates will have the opportunity to practice these skills in a safe environment and receive constructive feedback.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

Day One

• 1 Introductions and course objectives
• 
  2 Characteristics of great presenters
• 
  
• 
  3 Results of pre course diagnostic questionnaire
• 
  4 Preparation
• Know your outcome
• Know your audience
• Know your material
• 
  
• 5 Structuring your presentation
• Planning and sequencing key points
• The start, the middle and the end
• A 4 stage approach.
• 
  
• 
  
• 6 Selecting and using visual aids
• Options and impact
• Advantages and disadvantages\
• 7 top design tips
• 
  
• 7 The importance of practice
• 
  
• 8 Communication skills
• The process of communication
• Using your voice effectively
• Non verbal communication
• Language predicates
• Using positive language
• 
  

Day Two

• 9 The importance of state
• Great presenter states
• Changing your state
• The nature of fear
• Managing nerves
• 
  
• 10 Audience participation
• Engaging and involving the audience
• Building rapport
• Handling questions
• 11 Practice sessions with constructive feedback
• 12 Strategies for handling challenging scenarios
• 13 Conclusion
• Workshop review/discussion
• Preparation of action plans for building on the skills learnt
• Close

© Eureka HR Solutions and speaker

Overview

This is a one day workshop aimed at high potential graduates or professionals. It ensures that your high potentials are provided with a structured approach to their development thus improving job satisfaction, reducing staff turnover.

Training objectives

At the end of a highly participative day, which includes a variety of exercises and psychometric tests, delegates will be provided with a fully comprehensive report which enables the delegate to work with their manager to create a personal development plan which ensures they fulfill their potential.

Audience

This programme is designed for high potential graduates or professionals.

Please note: the delegate's manager is required to participate for a 2 hour de-briefing on the day and a 2 hour follow up session after 3 months.

Format

Highly participative workshop style session. We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

© Eureka HR Solutions and speaker

Overview

This is a one-day workshop that is designed to encourage professionals to reflect on their personal style and behaviour at work and how this impacts on those that they work with. It is designed to improve both individual and team effectiveness.

Training objectives

This workshop will help participants:

• Understand the Myers Briggs model of personality, improving their relationships with others and becoming more influential at work
• Understand individual differences and similarities amongst people and maximise the natural advantages that result from these similarities and differences
• Value diversity in groups
• Have explored barriers to communication, enhancing team problem solving and conflict resolution skills.
  

Audience

• This programme is designed for groups that wish to improve their team and individual effectiveness.
  

Format

Highly participative workshop style session. We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

• 1 Introduction and workshop objectives
• 
  2 Introduction to Myers Briggs
• 
  
• 
  3 Myers Briggs Type Indicator Questionnaire
• 
  4 Myers Briggs Team Roles Questionnaire
• 
  
• 5 Self reflection
• What is your Myers Briggs type
• Where do you direct your energy
• How you prefer to make decisions
• How you like to organise your life
• 
  
• 
  
• 6 The relationship between Myers Briggs team roles and Myers Briggs personality type
• 
  
• 
  
• 7 Improving your relationships with others
• Checklist that can be used to recognise type preferences in others
• Tips on how to
• use this information to influence and work with different types
• Characteristics of different personalities under differing degrees of stress.
• Problem solving and conflict resolution
  
• 
  

• 8 Team building activity
• 
  
• 9 Conclusion
• Workshop review/discussion
• Preparation of action plans for building on the skills learnt
• Close

© Eureka HR Solutions and speaker

Overview

As HR departments take on an increasingly strategic role and devolve more responsibilities to line managers, it is vital that those line managers are supported by having a practical understanding of the UK’s ever-changing and increasingly complex employment laws. This two day programme helps managers become familiar with the legislative framework affecting the workplace and emphasises when it is necessary to call upon the support of the HR specialists. This comprehensive two day workshop will increase delegates understanding and awareness of UK Employment law and demonstrate how to apply this, through the use of best practice, in their role as line managers.

Training objectives

This workshop will help participants:

• Understand the HR responsibilities of a line manager
• Appreciate the legal background to employment
• Understand how to manage the relationship with agency workers, contractors and self employed.
• Use a robust legal framework for handling employment issues
• Avoid and defend cases of unlawful discrimination
• Make an appropriate selection at interview while remaining within the law
• Handle disciplinary and grievance matters
• Manage short and long term absence lawfully
• Understand statutory requirements for family friendly policies
• Adopt appropriate strategies for managing poor performance
• Manage employee records in line with the Data Protection Act
  

Audience

• This programme is ideal for line managers who have had little or no formal training in employment law, although it has also benefited many managers who were in need of a ‘refresher’ on the subject.
• HR advisors can also benefit significantly from attending this course.
  

Format

Participants in this practical two-day workshop are encouraged to take a pro-active approach, using small team discussions, case studies and practical exercises. This helps to ensure a pooling of ideas, knowledge and experience in applying the skills back at work.

We recommend that the group be limited to 12 participants if maximum benefit is to be had from the day.

Special features

We strongly recommend that your organisation’s policies and procedures are incorporated into the workshop, to help ensure that participants fully appreciate the relevance of what is being taught.

Day One

• 1 Introductions and course objectives
• 
  2 What HR responsibilities does a line manager have?
• The impact on the line manager of the changing role of HR
• HR responsibilities of the line manager
• 
  3 Introduction to the UK employment legal system
• Statutory employment rights
• Common law rights
• Unfair dismissal
• Constructive dismissal
• Wrongful dismissal
• Employment Tribunals
• Remedies and compensation
• 
  4 Defining employment status
• Employee
• Fixed term contractor
• Agency worker
• Self employed
• Managing agency workers, contractors and self employed
• How status is determined by Employment Tribunals
• 
  
• 5 Discrimination law
• Sex and sexual orientation discrimination
• Race and religious discrimination
• Disability discrimination
• Age discrimination
• Direct discrimination
• Indirect discrimination
• Victimisation
• Bullying and harassment
• How to prevent and handle complaints
• Practical exercise
• 
  
• 
  
• 6 Discrimination and recruitment
• Ensuring equal opportunity
• Using selection criteria
• Avoiding direct and indirect discrimination
• Questions to avoid
• Note taking
• Referencing
• 
  
• 7 Managing attendance
• Managing long-term absence
• Managing short-term absence
• Managing the malingerer
• Essential paperwork
• Medical certificates
• Return to work interview
• Video-based exercise
• 
  
• 
  

Day Two

• 8 Managing performance
• Legal background to performance management
• Identifying poor performance
• Setting targets and measures
• Giving feedback
• Informal action
• Formal action
• Dismissal for poor performance
• Follow up and record keeping
• 
  
• 9 Discipline
• A fair disciplinary procedure
• Understanding the requirements of the legislation
• Dealing with conduct and capability
• Employees’ rights
• Case study review
• 10 Grievance
• A fair grievance procedure
• Understanding the requirements of the legislation
• Informal action
• Formal action
• Employees’ rights
• 11 Family-friendly rights
• Managing requests for:
  
  • Flexible working
    
  • Maternity leave
    
  • Paternity leave
    
  • Parental leave
    
  • Adoption leave
    
  • Time off for dependants
• 12 Data protection and record-keeping
• Principles of data protection
• Employees’ rights of access
• Penalties for breaching the Act
• 13 Conclusion
• Workshop review/discussion
• Employment law surgery – an opportunity for you to ask our tutor advice on any of your employment issues
• Close

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